Can I view free fabric swatches from Jinchan Curtains? How do I apply?

Jinchan Curtains offers a free fabric swatch‑shipping service. You can request one in the following ways: First, visit our official website and use the online chat feature to contact customer service, specifying the product line and color you’re interested in; our team will arrange to send you a full set of swatches or samples of your chosen style. Second, tune into our official livestream—on platforms like Douyin—and place an order via the swatch link provided in the Jinchan Curtains livestream to receive a complete set of fabric and sheer‑curtain samples. Third, pick up your swatches in person at a nearby store, where you can directly examine and feel the fabrics. Each swatch includes authentic fabric and sheer curtain material, allowing you to experience the texture, thickness, light‑blocking performance, and true color firsthand. Place them at home to compare with your walls and furniture before making your decision, helping you avoid issues such as color discrepancies or mismatches in material.

How much does a Golden Cicada curtain typically cost per meter? Is it expensive?

The price of Jinchan curtains varies depending on the fabric, craftsmanship, and features. Pricing is based on fabric width (in meters): First, basic styles range from approximately RMB 80–150 per meter; Second, premium-quality options—including Jinchan’s heat‑setting series with high‑temperature stabilization—cost around RMB 150–300 per meter; Third, functional lines such as antibacterial or blackout collections, offering antimicrobial/anti‑mite protection or superior light blocking, are priced at roughly RMB 250–500 per meter; Fourth, high‑end models featuring specialized techniques and smart electric operation start at over RMB 500 per meter. In addition, you should factor in the cost of the track (about RMB 50–150 per meter) and the pleat multiplier (standard: 2x). As a leading brand, Jinchan sets prices in the mid‑to‑high range; however, given its superior quality, meticulous craftsmanship, stringent environmental standards, and comprehensive after‑sales service, it offers excellent value for money.

Do Golden Cicada curtains come with a warranty? What about after-sales service?

Jinchan Curtains offers comprehensive after-sales service: First, product quality warranty—any defects not caused by user error are covered under warranty, with the specific warranty period as stipulated in the purchase contract. Second, installation quality assurance: if issues such as loose tracks or uneven curtain operation arise after installation, we provide free on-site adjustment and repair. Third, after-sales response: our customer service hotline and online support are available for after-sales inquiries, with most issues addressed within 24 hours. Fourth, handling quality problems: if a product is confirmed to have a manufacturing defect, it will be repaired or replaced at no cost. Fifth, PICC quality insurance: Jinchan Curtain products are insured by PICC, the People’s Insurance Company of China, under a product quality guarantee policy, providing consumers with additional protection. We recommend keeping your purchase receipt and contract handy to facilitate quick verification during after-sales service.

Can I return or exchange a custom-made Jinchan curtain?

Jinchan Curtain’s return and exchange policy: First, for custom‑made products, since they are tailored to your window dimensions and personal preferences, we generally do not accept no‑reason returns or exchanges—this is standard practice in the custom home‑furnishings industry. Second, for quality issues: if the product has defects such as fabric flaws, significant size discrepancies, or workmanship problems, we will provide free repair or remake upon verification. Third, regarding measurement errors: if improper sizing results from a mistake by one of our measurers, we will assume responsibility and offer free adjustments or re‑production. Fourth, we recommend thorough communication before ordering—request a sample to confirm fabric and color, and double‑check details with our measurer during the measurement process to minimize potential issues down the line.

Does Jinchan Curtains often run promotions? When is the best time to buy for the best deal?

Jinchan Curtains launches promotional campaigns at key milestones: First, during major e‑commerce sales events such as 618, Double 11, and Double 12, you can expect substantial discounts and generous gifts. Second, holiday promotions are offered around May Day, National Day, New Year’s Day, and the Spring Festival. Third, new collections debut seasonally, often accompanied by special deals on older styles. Fourth, store‑anniversary events bring exclusive offers to mark brand or individual store milestones. Fifth, newly opened stores host grand opening specials, typically featuring discounted prices, free track upgrades, complimentary window screens, and free custom shaping services. During these periods, customers can enjoy various perks, including price reductions, free track upgrades, free sheer curtains, and other incentives. We recommend keeping an eye on Jinchan Curtains’ official website, its official WeChat account, and its Douyin livestream channels to stay updated on the latest promotions, or contacting your local store for information on current offers.

Can I buy just the fabric from Jinchan Curtains and make my own curtains?

Jinchan Curtains primarily offers custom‑made finished products, providing a one‑stop service that covers fabric selection, manufacturing, measurement, and installation. In most cases, we do not sell fabrics separately for the following reasons: First, Jinchan’s core value lies in comprehensive quality control—each product undergoes 16 production steps and 14 rounds of inspection from raw fabric to final assembly; purchasing fabric alone cannot guarantee the desired end result. Second, processes such as high‑temperature setting and antibacterial treatment must be carried out in our factory and cannot be replicated at home. Third, custom curtains require professional measurement and installation; attempting to make them yourself may lead to sizing inaccuracies or improper installation. If you have special requirements, we recommend contacting your local store or customer service, as tailored solutions may be available in certain situations.

Can Jinchan curtains be washed with water? What is the correct way to clean them?

Most of Jinchán’s curtain products are machine‑washable, though care varies depending on the fabric: First, the cotton‑linen collection is washable; we recommend a water temperature no higher than 30°C, using a mild detergent, and gentle machine or hand washing—avoid vigorous rubbing. Second, the faux silk and high‑precision collections can be washed or dry‑cleaned; use a delicate cycle and keep them separate from rough fabrics. Third, the 10A antibacterial series is washable; its antibacterial agents are embedded within the fibers, so regular washing will not compromise their effectiveness. Fourth, please note that bleach should never be used on any of our curtains. After washing, avoid direct sunlight; instead, air‑dry in the shade or iron on a low setting. Fifth, for high‑temperature‑set curtains, we suggest reshaping them after washing or hanging them to dry naturally—do not wring or twist them vigorously. For specific care instructions, please refer to the garment’s care label. If you’re unsure, we recommend consulting your local store or opting for professional dry cleaning.

How often is it appropriate to wash curtains?

Curtains don’t usually need frequent washing; it’s generally recommended to clean them every 2–3 years. For everyday dust, simply give them a gentle tap with a feather duster.

Does an antibacterial curtain retain its antibacterial effectiveness after washing?

The antibacterial performance of the Jinchan 10A series boasts excellent wash durability, retaining its antibacterial efficacy even after 300 wash cycles. Unlike conventional surface‑coated antibacterial products, Jinchan employs bio‑photoelectric antibacterial technology, embedding the active antibacterial agents within the fabric fibers rather than merely adhering them to the surface. Consequently, when washed according to standard care instructions—using a mild detergent, water no hotter than 30°C, gentle agitation, and avoiding bleach—the antibacterial effect remains long‑lasting and does not diminish significantly with repeated laundering. We recommend avoiding harsh acidic or alkaline detergents and bleaching agents, as well as prolonged soaking in high temperatures, to best preserve the fabric’s antibacterial properties. The product has undergone rigorous testing by accredited laboratories for wash‑resistant antibacterial performance, ensuring reliable use.

Will high-temperature‑set curtains lose their shape after washing? How can I restore their drape?

Jinchan’s high‑temperature‑set curtains undergo a shaping‑stabilization process at temperatures exceeding 120°C, ensuring excellent dimensional stability; under normal machine washing, they typically do not lose their shape significantly. However, improper care—such as washing in hot water, vigorous wringing, or prolonged exposure to direct sunlight—may affect their drape. To restore the drape: First, hang the curtain naturally; after washing, avoid wringing and simply drape it on the rod to air‑dry, allowing gravity to reshape the pleats. Second, iron on a low heat setting—use an iron set to no more than 110°C—and always place a protective cloth between the iron and the fabric to prevent scorching. Third, use a steam garment steamer, gently pressing from top to bottom to help revive the set shape. Fourth, if the drape is severely compromised, contact a Jinchan store for professional re‑setting at an additional fee. We recommend handling the curtains with care during washing and hanging them up immediately afterward to best preserve their shape.